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8 September 2026 · Buying

Most demos answer the vendor's questions, not yours.

We sell one of these systems, so read this with that in mind. It is still the list we would want if we were on the other side of the table, because every question here has cost somebody a year.

1. What does it cost, and can you find out without a call?

Most moving software is quoted on request. That is not always a trick, but it does mean the number can be different for you than for the company down the road, and you cannot compare two vendors without booking two calls.

Ask for the price list. Then ask what the price does when you hire three casuals for summer, when you quote more than you win, and when a second branch opens. Per-seat billing, per-truck fees and monthly estimate caps all have the same shape: they charge you most in the month you are busiest. We wrote about that in why we do not charge per seat.

2. Where does the general ledger live?

This is the question that decides whether a switch is a project or an ordeal. Some systems include full accounting and their customers close the month inside them. Moving off one of those means replacing your operations system and your finance system at once, which is a much larger job than it looks in a demo.

If your ledger is already in a separate accounting package, most of this problem disappears. If it is not, find out early, because the answer changes the size of the project rather than the choice of vendor.

3. Is the field app included, or licensed per head?

A field app that costs extra per crew member is a field app half your crews never get issued, and the half without it go back to paper. Then the office is reconciling dockets again and the system knows less than the whiteboard did.

Ask whether it is in the plan price, whether it works with no signal, and what happens to a job captured in a basement. Ours is Moveezi Field, it is in the plan, and it works offline, because the crew has no signal more often than anyone admits.

4. What happens when the job leaves the country?

Plenty of systems run a local or interstate move well. Fewer carry the same record through sea, air, road or rail with an agent working it at each end, customs paperwork attached, and the customer watching milestones. Fewer still handle relocation management accounts, corporate billing or government and defence forms.

If none of that is your work, ignore this question entirely and buy the simpler thing. If some of it is your work, or will be in two years, it is the most expensive question on this list to get wrong, because it is the one that forces a second migration.

5. What can you actually hand the AI?

Every vendor in this industry now says AI, and almost all of it means the same few things: read a document, draft an email, summarise a call, price a job faster. That is genuinely useful and it is also just a faster keyboard. The work still sits with your team.

The question worth asking is what you can delegate, and what happens when it gets one wrong. Can you set how far it goes on each task separately? Is every action logged with who approved it? Can you undo it in one step? An AI you cannot audit is one you will not be allowed to use on customer data anyway. Ours is Enzo, and it works on a ladder: watch, suggest, or run it without you, set per capability.

Where we sit against the systems you are probably also looking at

We have written these up properly, including the parts where the other system is the better answer. They are comparisons rather than pitches, and every claim about a competitor comes from that competitor's own published material.

If the answers point somewhere other than us, that is a fine outcome. The expensive mistake is not picking the wrong vendor. It is finding out in month nine which question you never asked.